In accordance with state and federal regulations, performs data entry and patient registration. Responsible for resolution of third party rejects and responding to high volume customer inquiries, working under direct supervision. Follows standard operating procedures and performs duties in accordance with Company policies and procedures. Responsible for using pharmacy systems to obtain patient and drug information. Run automated machinery required to pre-sort and package medications in support of the fulfillment site. Duties may vary based on assigned department.
Using Walgreens prescription data entry procedures and guidelines, processes new patient registration by entering data into appropriate system. Handles patient prescription requests within HIPAA guidelines and enters refill orders for processing. Troubleshoots to obtain missing prescription information, and interprets medical abbreviations (SIG codes). Resolves all data entry related exceptions.
Run automated machinery, sort medications, transition inventory through different workflow stages with a focus on quality control.
Count and fill prescriptions, affix labels, pack and ship. Clean and help maintain machinery and maintain an orderly work area.
Resolves Third Party Rejects by reviewing, gathering information, making corrections and resubmitting for processing according to individual plan requirements.
Provides assistance to Pharmacists, both those in the facility and those at other locations. Identifies and communicates issues to senior level staff as appropriate.
Must obtain active technician license or certification within the first 90 days, and maintain an active technician license or certification.
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Health and insurance coverage:
FSA & HSA
Life and personal accident insurance
Supporting your well-being:
Free Prescription Savings Club
Weight Management discounts
Free flu shots
Paid time off benefits (PTO)
Paid Parental Leave (PPL) Program
Walgreens Retirement Savings Plan
Employee Stock Purchase Plan
High School Diploma or GED.
Basic level PC skills (for example: start up and shut down computer, use mouse to point and click, start and close programs, switch between programs, save files, print documents and/or access information on-line).
Basic Search Engines skills to include opening a browser, typing in URLs in the correct location, using a search engine, bookmarking a site, navigating using back/forward/stop buttons, and filling out forms online.