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Analyst- Market Measurement, Customer Loyalty & Insights

Address: 433 W VAN BUREN STREET,CHICAGO,IL,60607-00433-04579-2

Job ID 870954BR
Job Summary
The Analyst of Market Measurement Insights role influences overall company strategy by assessing market and business drivers/drags and identifying future opportunities/risks. This role is focused on the total retail business at Walgreens, supporting leadership and cross-functional partners with key insights to drive the business forward. For success in this role, a candidate would have experience in data analysis & insights development, be comfortable with ambiguity & managing multiple projects, as well as have a basic understanding of market dynamics and a passion for Retail.

Job Responsibilities
  • Performs and implements daily operational activities that impact discrete components / processes of the specified Customer Loyalty and Insights work function, and may include responsibilities in the area of vendor collaboration, pharmacy insights, customer insights, pricing and promotion and/or consumer research such as:
    • Creating deep dive analyses to study key area trends.
    • Participating in development and enhancement of standard initiatives to optimize consumer awareness, market share, overall efficiencies and support specified work function initiatives.
    • Participating in development of new programs and enhancing current programs to meet performance objectives.
    • Running ad-hoc analyses to identify and recommend innovative options to drive business strategy.
    • Performing research to identify industry trends and best practices.
    • Evaluating key area trends and developing/implementing innovative programs/improvements.
    • Analyzing performance against departmental objectives.
    • Participating in monitoring departmental strategies and objectives.
  • Identifies and determines likely reasons for problematic causes. Prepares accurate documentation and communication to effectively facilitate elimination of problems / roadblocks as they occur and create efficient fixes.
  • Collaborates cross-functionally to accomplish activities. Interacts with internal and external peers and/or managers to exchange semi-complex information related to assigned activities.
  • Constructively challenges current methods to identify areas of improvement and deliver improved results.
  • Participates in and contributes to departmental meetings by adding relevant input to assist in driving program results.
  • Works on small projects and may lead some project work streams, as necessary. Gathers and updates necessary information and communicates to appropriate parties. Ensures assigned initiatives are completed within budget and on time to meet business units’ needs.
  • Works to develop knowledge and understanding for area of responsibility.

Basic Qualifications

  • Bachelor's Degree OR High School Diploma / GED and at least 3 years of experience in promotions, marketing, retail, analytics, pricing, consumer packaged goods, insights, vendor collaboration, consumer research, inventory, category management and/or business analysis.
  • Experience with MS Office Suite.
  • Experience using time management skills such as prioritizing/organizing and tracking details and meeting deadlines of multiple projects with varying completion dates.
  • Experience analyzing and reporting data in order to identify issues, trends, or exceptions to drive improvement of results and find solutions.
  • Experience collaborating with internal and external resources to develop strategies that meet department goals within budget and established timelines.
  • Willing to travel up to 10% of the time for business purposes (within state and out of state).

Preferred Qualifications

  • Bachelor’s degree and at least 2 years of experience in the Walgreens' MMDPA program OR a Bachelor's degree and at least 2 years of experience in customer insights/analytics in retail, consumer packaged goods, or consultant agency, OR High school / GED and at least 6 years of experience in customer insights/analytics in retail, consumer packaged goods, or consultant agency.
  • Master's degree OR MBA
  • Experience with sydicated data, exploring market performance and market share drivers & drags, as well as identifying macroeconomice influencers
    Experience with project management (for example: planning, organizing, and managing resources to bring about the successful completion of specific project goals and objectives).
  • Experience establishing & maintaining relationships with individuals at all levels of the organization, including leading cross-functional teams and presenting to executive leadership.
  • Experience identifying operational issues or areas of improvement and recommending/implementing strategies to resolve problems & proactively improve ways of working.


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