Skip to main content
Search Jobs

Search Jobs

Senior Design Researcher "Remote"

Address: 36 S WABASH AVE STE 410,CHICAGO,IL,60603-02965-01231-2

Job ID 864081BR
Apply
The Senior Researcher plans, manage,s and execute all aspects of generative and evaluative user and design research including planning, execution, and delivery of results. He or she employs a diverse toolkit of Design Research methodologies and translates customers’ and end-users’ needs and behaviors into actionable insights and recommendations to positively impact Walgreens experiences across omnichannel touchpoints and throughout the product development and service design processes.

In partnership with Service Designers, User Experience Designers and Managers, the Senior Researcher will identify opportunities to inform and evaluate experiences across stages of definition and development and will be responsible for research design, implementation, data analysis, and output.


Job Responsibilities
  • Plans, manages and executes all aspects of generative and evaluative user and design research including planning, execution, and delivery of results.
  • Translates user behaviors and research findings into clear insights and actionable recommendations, opportunities, and guiding principles.
  • Works collaboratively across teams and actively drives engagement in research activities and promotes adoption of research insights.
  • Partners with Service and User Experience Designers to ensure that user goals, needs and expectations are met, by helping to improve processes, clarity of content, and functionality across Walgreens experiences.
  • Evangelizes User Research best practices and Design Thinking methodology within Walgreens, including communication to cross-functional project teams and senior-level stakeholders.
  • Contributes to the development and ongoing and evolution of research and testing approaches, methods, and timelines.
  • Assists in managing usability lab operations, including system operation and participant recruiting/scheduling.
  • Contributes to ongoing knowledge management and cataloging of research and insights into a sharable, searchable database/library.

Basic Qualifications

  • Bachelor’s degree and at least 3 years of experience designing, executing, and analyzing qualitative user research data OR a High School Diploma / GED and at least 6 years of experience designing, executing, and analyzing qualitative user research data.
  • Experience in the digital (adaptive web, app, and kiosk) space; experience with store-based research and/or employee tools is a definite plus
  • Experience building relationships with internal/external partners.
  • Experience working collaboratively within and across disciplines.
  • Experience with analyzing and reporting data in order to identify issues, trends, or exceptions to drive improvement of results and find solutions.
  • Experience identifying operational issues and recommending and implementing strategies to resolve problems.
  • Experience adapting to changes related to project needs and scope.
  • Experience utilizing critical thinking, analysis, and creative problem-solving skills.
  • Experience using time management skills such as prioritizing/organizing and tracking details and meeting deadlines of multiple projects with varying completion dates.
  • Willing to travel up to 10% of the time for business purposes (within state and out of state).
  • Willing to work from either Walgreens headquarters location – Deerfield or Chicago – as needed based on project and meeting needs.
  • Willing to travel up to/at least 10% of the time for business purposes (within state and out of state).

Preferred Qualifications
The following information is applicable to Colorado only, in accordance with the Colorado Pay Equity Act. In Colorado, an employee in this position can expect a salary/hourly rate between $94,900 and $151,600 plus bonus pursuant to the terms of any bonus plan, if applicable will depend on experience, seniority, geographic locations, and other factors permitted by law. To review benefits, please click here jobs.walgreens.com/benefits. Walgreens will provide applicants in other states with information related to the positions, to the extent required by state or local law, by calling 1-866-967-5492.

Apply

As you search for opportunities that fit your skills, any jobs you view will appear here.

As you search for opportunities that fit your skills, any jobs you view will appear here.

View all jobs