The Site Director, Fulfillment Center is responsible for managing a pharmacy fulfillment center, which enables a convenient, personalized, pharmacy customer experience. Accountable for all aspects of a fast paced and automated fulfillment center. Leadership and direction of all aspects of staffing, operations, policy/procedure and employee engagement. Accountable for partnering with the product and service delivery leaders to ensure excellent customer support and transformational capabilities for both internal and external customers.
Responsible for developing and managing the annual Fulfillment Center budget.
Manages all Fulfillment Center Key Performance Indicators.
Responsible for ensuring superior Fulfillment Center morale and effective management of all team member programs.
Manages all Fulfillment Center equipment and facilities maintenance programs.
Manages Walgreens performance management programs and effectively develops management team through performance development process.
Establishes and maintains constructive working relationships with other site leaders and business leaders across Walgreens.
Directs the efforts to ensure best in class service delivery and efficiency in alignment with Walgreens service and compliance goals.
Partners with selective business entities within the Walgreens family of companies and Centralized Services teams to drive innovation and service optimization.
Translates business strategies into clear objectives for site members.
Develops and mentors staff through on-boarding, open communication, training and development opportunities and performance management processes; builds and maintains employee morale and motivation; ensures the team is appropriately staffed with required competencies; fosters a diverse and inclusive workplace.
About Walgreens and WBA
Walgreens (www.walgreens.com) is included in the U.S. Retail Pharmacy and U.S. Healthcare segments of Walgreens Boots Alliance, Inc. (Nasdaq: WBA), an integrated healthcare, pharmacy and retail leader with a 170-year heritage of caring for communities. WBA’s purpose is to create more joyful lives through better health. Operating nearly 9,000 retail locations across America, Puerto Rico and the U.S. Virgin Islands, Walgreens is proud to be a neighborhood health destination serving nearly 10 million customers each day. Walgreens pharmacists play a critical role in the U.S. healthcare system by providing a wide range of pharmacy and healthcare services, including those that drive equitable access to care for the nation’s medically underserved populations. To best meet the needs of customers and patients, Walgreens offers a true omnichannel experience, with fully integrated physical and digital platforms supported by the latest technology to deliver high-quality products and services in communities nationwide.
Bachelor’s degree and at least 6 years of experience in a fulfillment, warehousing, logistics or complex/multi-site pharmacy environment OR a high school diploma/GED and at least 9 years of experience in a fulfillment, warehousing, logistics or complex/multi-site pharmacy environment.
Multi years of experience with fulfillment and/or distribution product flow.
Multi years of experience analyzing data using statistical methods and developing and delivering presentations to various levels within an organization and to external representatives.
Experience with budget, forecasting, scheduling operations and client services and support.
At least 2 year of experience contributing to financial decisions in the workplace.
At least 3 years of experience of direct leadership, indirect leadership and/or cross-functional team leadership.
Willing to travel up to 25% of the time for business purposes (within state and out of state).
Experience performing prescription dispensing activities that demonstrate a strong working knowledge of applicable state and federal controlled substance laws.
Group facilitation experience with process improvement teams.
Experience working with automated systems (RF technology, WMS, conveyor and sortation).
Lean experience in a manufacturing or logistics environment.
Experience with cutting-edge prescription dispensing equipment.
An employee in this position can expect a salary/hourly rate between $124,260 and $211,375 plus bonus pursuant to the terms of any bonus plan, if applicable. The actual compensation offered will depend on experience, seniority, geographic locations, and other factors permitted by law. To review benefits, please click here: jobs.walgreens.com/benefits