In accordance with state and federal regulations, performs data entry and patient registration. Responsible for resolution of third party rejects and responding to high volume customer inquiries, working under direct supervision. Follows standard operating procedures and performs duties in accordance with Company policies and procedures. Responsible for using pharmacy systems to obtain patient and drug information. Run automated machinery required to pre-sort and package medications in support of the fulfillment site. Duties may vary based on assigned department.
Using Walgreens prescription data entry procedures and guidelines, processes new patientregistration by entering data into appropriate system. Handles patient prescription requests withinHIPAA guidelines and enters refill orders for processing. Troubleshoots to obtain missingprescription information, and interprets medical abbreviations (SIG codes). Resolves all data entryrelated exceptions.
Run automated machinery, sort medications, transition inventory through different workflow stageswith a focus on quality control.
Count and fill prescriptions, affix labels, pack and ship. Clean and help maintain machinery andmaintain an orderly work area.
Resolves Third Party Rejects by reviewing, gathering information, making corrections andresubmitting for processing according to individual plan requirements.
Provides assistance to Pharmacists, both those in the facility and those at other locations. Identifiesand communicates issues to senior level staff as appropriate.
Must obtain active technician license or certification within the first 90 days, and maintain an activetechnician license or certification.
About Walgreens and WBA :
Walgreens (www.walgreens.com) is included in the U.S. Retail Pharmacy and U.S. Healthcare segments of Walgreens Boots Alliance, Inc. (Nasdaq: WBA), an integrated healthcare, pharmacy and retail leader with a 170 year heritage of caring for communities. WBA’s purpose is to create more joyful lives through better health. Operating nearly 9,000 retail locations across America, Puerto Rico and the U.S. Virgin Islands, Walgreens is proud to be a neighborhood health destination serving nearly 10 million customers each day. Walgreens pharmacists play a critical role in the U.S. healthcare system by providing a wide range of pharmacy and healthcare services, including those that drive equitable access to care for the nation’s medically underserved populations. To best meet the needs of customers and patients, Walgreens offers a true omnichannel experience, with fully integrated physical and digital platforms supported by the latest technology to deliver high quality products and services in communities nationwide.
High School Diploma or GED.
Basic level PC skills (for example: start up and shut down computer, use mouse to point and click,start and close programs, switch between programs, save files, print documents and/or accessinformation on-line).
Basic Search Engines skills to include opening a browser, typing in URLs in the correct location, usinga search engine, bookmarking a site, navigating using back/forward/stop buttons, and filling outforms online.