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Call Center Representative-Pharmacy Technicians (ONSITE)

Address: 2900 NORTH COMMERCE PARKWAY,MIRAMAR,FL,33025-03959-04580-2

Job ID 934877BR
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When you’re on the job, the care you provide customers is just a call or a chat away. You can join our team as a pharmacist, pharmacy technician or customer care specialist in our call centers or work from your own home office. It’s the opportunity to be the voice of the company and a vital line of support. And every day, your expertise and problem-solving will enable our in-store teams to spend more time focusing on the communities we serve.

Success Profile

What makes a great call center team member at Walgreens? We’re always looking for that special something – those qualities that set a Walgreens team member apart from the rest. Take a look and see how you match up.

  • Adaptable
  • Communicator
  • Good listener
  • Multi-tasker
  • Problem Solver
  • Team player
Jessica's Headshot

From day one, I couldn't have asked for a friendlier work environment filled with great people. What I love the most is that the Walgreens Call Center has allowed me to use and expand my clinical knowledge while providing me with many new opportunities.

Jessica, Pharmacist

Call Center Representative-Pharmacy Technicians (ONSITE)

Job ID 934877BR
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Responsibilities

Job Summary

THIS IS NOT A WORK FROM HOME POSITION

LOCATION: 2900 North Commerce Parkway, Miramar, FL 33025


Pay for this position starts at a base rate of $15.00 per hour and will increase to $16.00 per hour after 90 days of service.

Earn a $1,250.00 sign-on bonus!

Offer available to new external hires or internal promotions into pharmacy technician role. Bonus not available at all locations, and certain other exclusions apply.

In accordance with state and federal regulations, performs data entry and patient registration. Responsible for resolution of third party rejects and responding to high volume customer inquiries, working under direct supervision. Follows standard operating procedures and performs duties in accordance with Company policies and procedures. Responsible for using pharmacy systems to obtain patient and drug information. Duties may vary based on assigned department.

Job Responsibilities
  • Using Walgreens prescription data entry procedures and guidelines, processes new patient registration by entering data into appropriate system. Handles patient prescription requests within HIPAA guidelines and enters refill orders for processing. Troubleshoots to obtain missing prescription information, and interprets medical abbreviations (SIG codes). Resolves all data entry related exceptions.
  • Handles correspondence to patients (inbound calls, chats, emails) and makes outbound calls to prescribers and patients as needed.
  • Resolves Third Party Rejects by reviewing, gathering information, making corrections and resubmitting for processing according to individual plan requirements. Makes telephone calls to insurers and others to obtain information, gain override approval or otherwise resolve the Third Party Rejects.
  • Provides assistance to Pharmacists, both those in the facility and those at other locations. Identifies and communicates issues to senior level staff as appropriate.
  • Must obtain active technician license or certification within the first 6 months, and maintain an active technician license or certification.

Basic Qualifications

  • 18 years of age or older
  • High School Diploma or GED.
  • Basic level PC skills (for example: start up and shut down computer, use mouse to point and click, start and close programs, switch between programs, save files, print documents and/or access information on-line).
  • Basic Search Engines skills to include opening a browser, typing in URLs in the correct location, using a search engine, bookmarking a site, navigating using back/forward/stop buttons, and filling out forms online.
  • Intermediate level keyboarding skills (at least 25 WPM, touch typing, formatting documents).
  • Communicate effectively in writing and verbally.

Preferred Qualifications

  • At least one year of pharmacy technician experience in a retail or call center environment.
  • At least 18 months experience as a pharmacy technician with a certificate/registration by state as granted by the state Board of Pharmacy or nationally recognized certification agency.
  • Experience providing customer service to internal and external customers, including meeting quality standards for services, and evaluation of customer satisfaction.
  • Intermediate to advanced level keyboarding skills (at least 35 WPM, touch typing, formatting documents).
  • Fluency in Spanish and English.

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