Responsible for managing a Centralized Services team through supervisors to ensure satisfactory, efficient and effective customer service. Ensures maximum utilization of resources to achieve customer satisfaction, productivity and financial goals while creating a highly engaged team
Manages a group of team members in a designated department in Centralized Services. Monitors team members to ensure quality of work and productivity, and manages performance using the tools provided.
Coordinates and controls the activities, plans and programs of the immediate staff.
Administers company and divisional operation policies, best practices, and standard operating procedures to facilitate performance that meets the business expectations. Responsible for ensuring compliance with Company policies, programs, and procedures. Follows the guidelines of authorized budgets, laws, and good business ethics.
Maintains good working relationships and actively cooperates with all levels and areas of management to ensure that the objectives of the department and company are met.
Creates a continuous improvement culture, actively participates in the LEAN initiatives in order to improve processes and continually drive out waste.
Maintains and improves performance of department through building team member morale, motivating team members, and using constructive coaching/discipline policies of the organization. Encourages participation in workplace events and activities.
Identifies areas and/or gaps where additional development is required. Makes recommendations to management on how to drive performance and achieve necessary results.
An Equal Opportunity Employer, including disability/veterans About Walgreens Boots Alliance Walgreens Boots Alliance (Nasdaq: WBA) is a global leader in retail pharmacy, impacting millions of lives every day through dispensing medicines, and providing accessible, high-quality care. With more than 170 years of trusted healthcare heritage and innovation in community pharmacy, the company is meeting customers’ and patients’ needs through its convenient retail locations, digital platforms and health and beauty products. Including equity method investments, WBA has a presence in more than 25 countries, employs more than 450,000 people and has more than 21,000 stores. WBA’s purpose is to help people across the world lead healthier and happier lives. The company is proud of its contributions to healthy communities, a healthy planet, an inclusive workplace and a sustainable marketplace. WBA is a participant of the United Nations Global Compact and adheres to its principles-based approach to responsible business. WBA is included in FORTUNE’s 2021 list of the World’s Most Admired Companies. This is the 28th consecutive year that WBA or its predecessor company, Walgreen Co., has been named to the list. More company information is available at www.walgreensbootsalliance.com
Bachelor’s degree and at least two years of related experience; or High School diploma/GED and at least five years’ related experience and/or training; or equivalent combination of education and experience.
Licensed as a Pharmacy Technician by state as granted by the state Board of Pharmacy or nationally recognized certification agency and PTCB Certified if applicable.
Experience in identifying operational issues and recommending and implementing strategies to resolve problems.
Experience providing customer service to internal and external customers, including meeting quality standards for services, and evaluation of customer satisfaction.
Experience building and maintaining relationships within a team.
Intermediate level skill in Microsoft Excel (for example: using SUM function, setting borders, setting column width, inserting charts, using text wrap, sorting, setting headers and footers and/or print scaling).
Intermediate level skill in Microsoft Word (for example: inserting headers, page breaks, page numbers and tables and/or adjusting table columns).
Willing to travel up to 10% of the time for business purposes (within state and out of state) as needed.
Experience with a Lean Six Sigma environment.
Six Sigma Certification.
Experience applying knowledge of Workforce Management Systems (WMS)
Experience directly managing people, including hiring, developing, motivating, and directing people as they work.
Experience with project management (for example: planning, organizing, delegating, allocating, and managing resources to bring about a successful completion of specific project goals and objectives).