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Senior Director, Customer Loyalty & Insights

Address: 200 WILMOT RD,DEERFIELD,IL,60015-04620-00001-2

Job ID 891624BR
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Job Summary

This role will partner with the Chief Merchandising Officer and their leadership team to bring customer and market insights to help strengthen Walgreens retail business. You are the voice of our retail customer, understanding her needs and leveraging them to inform our customer-driven plan. You are able to leverage a brought range of analytical approaches and are versed in syndicated market data, customer behavioral analytics and customer research. You lead a team whose responsibilities cover the entire retail business, including all categories and lines of business, our Owned Brands and wider retail and competitor trends. This role is part of the Insights leadership team at Walgreens, and works closely with peers to connect insights across Merchandising, Marketing, Pharmacy and Retail Operations and better deliver to our customers’ and patients’ needs.

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Basic Qualifications

  • Bachelor's degree and at least 8 years of experience in promotions, marketing, retail, analytics, pricing, consumer packaged goods, insights, consumer research, vendor collaboration, inventory, category management and/or business analysis. OR High School/GED and at least 11 years of experience in promotions, marketing, retail, analytics, pricing, consumer packaged goods, insights, consumer research, vendor collaboration, inventory, category management and/or business analysis.
  • Experience establishing & maintaining relationships with individuals at all levels of the organization, including the executive level.
  • Experience developing strategic initiatives which align with business goals and budget.
  • Experience identifying operational issues and recommending and implementing strategies to resolve problems.
  • Experience leading cross-functional teams in a matrix organization
  • Experience interacting and influencing others at the executive level.
  • Experience creating opportunities and leading initiatives that impact ROI and/or an organization's profitability
  • At least 5 years of experience planning, developing, and managing departmental expense and capital budgets.
  • At least 5 years of experience of direct leadership and/or cross functional team leadership.
  • Willing to travel up to 10% of the time for business purposes (within state and out of state).

Preferred Qualifications

  • Master's degree OR MBA

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