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Customer Experience Associate

Job ID 266135BR Location 8193 MALL RD , FLORENCE, KY
As a Customer Experience Associate, you have passion for making people feel good. You demonstrate a passion for people in a friendly and professional manner. You are committed to care by listening to their needs; you win together by working with team members to achieve results, and inspire to bring out the best in everyone. You are equipped with the tools and resources to make it happen. You are the face of Walgreens – delivering extraordinary customer care.
The customer experience begins with a welcoming greeting and you discovering their needs, finding solutions to meet their needs, including helping guests find the right products and services.

Leadership Behaviors
  • You are able to positively and proactively handle customer inquiries in a fast-paced environment
  • You are able to work with colleagues to find the right solutions for customers at any place in the store
  • You are able to utilize technology as a tool to provide extraordinary customer care
Responsibilities
  • Actively listening to help customers find products and services that they need
  • Working with team members to offer solutions for customers
  • Taking the time to ensure each customer feels valued and satisfied during the checkout process
  • Participating in weekly team member meetings to constantly improve the way Walgreens serves its customers
Qualifications
  • Requires willingness to work a flexible schedule that meets the business needs of the store, including evenings and weekends.
  • Must be fluent in reading, writing and speaking in English (Spanish is required in Puerto Rico)

Basic Qualifications

  • Must be fluent in reading, writing, and speaking English. (Except in Puerto Rico)
  • Requires willingness to work flexible schedule, including evenings and weekend hours.

Preferred Qualifications

  • Prefer six months of experience in a retail environment.
  • Prefer to have prior work experience with Walgreens.

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