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BEAUTY CONSULTANT

Location 866 3RD AVE , NEW YORK, NY
  • Maximizes sales and brand awareness by providing exceptional customer care to all customers in a friendly, efficient, and professional manner; gives impartial, personalized, expertise and advice regardless of brand and budget.
  • Demonstrates a passion for beauty and provides inspirational beauty knowledge and know-how.
  • Provides customers with solutions for their beauty needs, including mini-makeovers and skincare consultations, with an emphasis on the customers’ total look.
  • Models and delivers a distinctive and delightful customer experience.
  • Oversees and maintains overall beauty department standards.
Customer Experience
  • Engages customers by greeting them and offering assistance with products and services. Resolves customer issues and answers questions to ensure a positive customer experience.
  • Models and shares customer care best practices by proactively offering assistance, asking questions to determine customers’ needs, and informing customers of options.
  • Greets, listens, and engages customers to identify their needs, making them aware of appropriate products and services, and providing warm transfers to other areas of the store when necessary.
  • Provides expertise in product demonstrations and consultations utilizing tools such as the Matchmade Device, Skin Hydrometer, and tablet.
  • Leads and delivers in-store events to promote brand awareness and loyalty of Owned Brands and total Beauty/Personal Care.
  • Builds relationships with customers through clienteling and eventing; provides authentic closure of customer interaction and builds and fosters relationships.
  • Engages with omni-channel solutions to enhance customer engagement/experience.
  • Locates products in other stores or online if unavailable in the store.
Operations
  • Achieves or exceeds predetermined sales goals by assisting customers in the purchase of products and by modeling exceptional customer care.
  • Reviews scorecard on a regular basis to understand performance within store and district; partners with store leadership and BAE to create improvement goals.
  • Consistently focuses on link-selling and up-selling with customers by showing them sale items and complimentary offerings.
  • Uses testers and sampling to demonstrate product application and leverage items from beauty promotional programs.
  • Ensures testers are stocked and maintained in compliance with hygiene standards; maintains a clean and organized department.
  • Implements company loss prevention procedures to identify and minimize profit loss.
  • Processes sales for customers and/or employee purchases on cash register.
  • Participates in meetings and conference calls concerning programs and promotions, new items, brand launches, sales goals, and modeling exceptional customer care.
  • Has working knowledge of store systems and store equipment.
  • Ensures compliance with state and local laws regarding regulated products (e.g., alcoholic beverages and tobacco products).
  • Complies with all company policies and procedures; maintains respectful relationships with coworkers.
  • Completes special assignments as assigned.
Training & Personal Development
  • Seeks self-development by monitoring own performance, setting high personal standards, maintaining awareness of beauty trends, learning from others, and improving job performance.
  • Maintains knowledge of competition, new product/brand launches, and overall industry trends.
  • Attends and participates in meetings, seminars, and other knowledge and business-driving opportunities; educates store team on new beauty updates, information, and learnings from training.
  • Attends assigned training and completes all learning modules.
  • Maintains professional appearance and image in compliance with company guidelines at all times.
  • Models and shares behavior with other Beauty Consultants; provides training and assistance to new Beauty Consultants.
  • Works collaboratively with the Beauty Area Expert to review goals and maintain product knowledge.
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  • Beauty Consultant, New York, New York, United StatesRemove
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