340B Client Relationship Analyst

Basic Qualifications

• Bachelor’s degree OR high school diploma and three (3) years of client or account relationship experience.
• Experience in diagnosing, isolating, and resolving moderate to complex business issues and recommending and implementing solutions to resolve problems.
• Experience developing ways of accomplishing goals and meeting deadlines with minimal supervision, depending on oneself to complete objectives and determining when escalation of issues is necessary.
• Experience communicating both verbally (on phone, one-on-one & to groups) and in writing (emails, letters, reports, presentations) to various audiences (work group, team, company management, and external clients).
• Experience providing customer service to internal and external customers, including meeting quality standards for services, and evaluation of customer satisfaction.
• Experience developing and delivering presentations to internal and external audiences.
• Basic level skill in Microsoft Excel (for example: opening a workbook, inserting a row, selecting font style and size, formatting cells as currency, using copy, paste and save functions, aligning text, selecting cells, renaming a worksheet, inserting a column, selecting a chart style, inserting a worksheet, setting margins, selecting page orientation, using spell check and/or printing worksheets).
• Basic skill level in Microsoft PowerPoint (for example: inserting, rearranging, hiding and deleting slides, navigating between slides, increasing list level, adding, centering and editing text, changing views, inserting a table or a note, moving objects, printing outline view and/or running a slide show).
• Basic level skill in Microsoft Word (for example: opening a document, cutting, pasting and aligning text, selecting font type and size, changing margins and column width, sorting, inserting bullets, pictures and dates, using find and replace, undo, spell check, track changes, review pane and/or print functions).
• Willing to travel up to 20% of the time for business purposes (within state and out of state).

Preferred Qualifications

• Bachelor’s Degree and at least 2 years of client/customer service experience OR High School Diploma and 5 years of client or account relationship experience.
• Experience working in a client or account management environment.
• Experience in the healthcare industry, including 340B, pharmacy, hospital, clinic, PBM.