Analyst Senior 340B Client Relationship

Basic Qualifications

• Bachelor’s degree and at least 1 year of experience of providing service to Clients/customers; or high school diploma and 4 years of experience of client or account relationship management.
• Experience directly addressing, handling and resolving complex and escalated issues with short and/or long term solutions with minimal or no supervision.
• Experience developing ways of accomplishing goals with little or no supervision, depending on oneself to complete objectives and determining when escalation of issues is necessary.
• At least one (1) year of experience in diagnosing, isolating, and resolving moderate to complex business issues and recommending and implementing solutions to resolve problems.
• At least one (1) year of experience leading and/or working on projects, preferably in a collaborative and cross-functional team capacity.
• Experience identifying, developing and implementing process improvement initiatives where direct cost efficiencies/ROI was realized.
• At least (1) year of experience communicating both verbally (on phone, one-on-one & to groups) and in writing (emails, letters, reports, presentations) to various audience types (e.g., C-Suite Management).
• At least (1) year of experience developing and delivering presentations to various audiences.
• Experience preparing materials to mentor and train both individual and groups/teams.
• Intermediate level skill in Microsoft Excel (for example: opening a workbook, inserting a row, selecting font style and size, formatting cells as currency, using copy, paste and save functions, aligning text, selecting cells, renaming a worksheet, inserting a column, selecting a chart style, inserting a worksheet, setting margins, selecting page orientation, using spell check and/or printing worksheets).
• Intermediate skill level in Microsoft PowerPoint (for example: inserting, rearranging, hiding and deleting slides, navigating between slides, increasing list level, adding, centering and editing text, changing views, inserting a table or a note, moving objects, printing outline view and/or running a slide show).
• Intermediate level skill in Microsoft Word (for example: opening a document, cutting, pasting and aligning text, selecting font type and size, changing margins and column width, sorting, inserting bullets, pictures and dates, using find and replace, undo, spell check, track changes, review pane and/or print functions).
• Willing to travel up to 20% of the time for business purposes (within state and out of state).

Preferred Qualifications

• Bachelor’s degree and at least 3 years of experience of providing service to Clients/customers; or high school diploma and 6 years of experience of client or account relationship management.
• At least two (2) years of experience in diagnosing, isolating, and resolving moderate to complex business issues and recommending and implementing solutions to resolve problems.
• At least (2) years of experience communicating both verbally (on phone, one-on-one & to groups) and in writing (emails, letters, reports, presentations) to various audience types (e.g., C-Suite Management).
• At least (2) years of experience developing and delivering presentations to various audiences.
• Experience in the healthcare industry, including 340B, pharmacy, hospital, clinic, PBM.
• Experience mentoring and training on procedures/SOPs and processes at various levels (e.g., clients, staff, management).
• Experience in an Account/Relationship management environment servicing a multiple clients and book of business.
• Advanced Microsoft Office Skills.