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Senior Manager, Patient Recruitment & Retention RWE Clinical Trials

Address: 108 WILMOT ROAD,DEERFIELD,IL,60015-05108-00001-Y

ID de la oferta 1393891BR
Job Summary :

The Senior Manager, Patient Recruitment and Retention within Walgreens RWE Clinical Trials business will be responsible to oversee and manage patient recruitment and retention programs with biopharmaceutical companies (Sponsor) including participating in pre sales activities, contracting, and ensuring the recruitment program meets contractual requirements in accordance with Standard Operating Procedures (SOPs), policies, and practices. The role of the Senior Manager, Patient Recruitment and Retention is focused on recruitment project delivery, productivity, and quality to ensure strong customer and patient satisfaction for outreach and retention campaigns.

Job Responsibilities :
  • Lead and manage team of patient recruitment specialists for awarded patient recruitment and retention projects and will be accountable for the development of patient recruitment and retention tactics and strategies appropriate to the individual study needs and in alignment with sponsor requirements.
  • Oversees teams project activities, completion of deliverables in alignment with overall recruitment program strategy considering impact to risks/risk mitigation, budget, effort estimates and schedule.
  • In addition to overseeing team, may be assigned to be the patient recruitment lead for specific studies.
  • Serves as the point of contact for the Sponsor and other functional team members for the assigned recruitment project
  • Leads bid defense preparations and presentations in partnership with the Business and Commercial teams
  • Leads activities across numerous functions to meet the objectives of multiple recruitment programs including scope, budget, and schedule
  • Establishes and maintain project documentation and procedures
  • Develops risk mitigation plans including appropriate communication and escalation plans to mitigate risk
  • Collaborates closely with other core team leaders within the Clinical Trials business
  • Demonstrates the ability to proactively identify solutions to improve existing business processes
  • Understands and maintains compliance with internal and external privacy and legal
  • Manages the recruitment project finances in accordance with the customer contract and the budget, working closely with the Director of Patient Recruitment and Retention, RWE Clinical Trials and Finance
  • Identifies changes in scope and manages the change control process
  • Demonstrate the understanding of recruiting diverse patients into studies
  • Provide line management and leadership of all assigned patient recruitment leads and/or specialists within their Patient Recruitment team.

About Walgreens and WBA :

Walgreens ( is included in the U.S. Retail Pharmacy and U.S. Healthcare segments of Walgreens Boots Alliance, Inc. (Nasdaq: WBA), an integrated healthcare, pharmacy and retail leader with a 170 year heritage of caring for communities. WBA’s purpose is to create more joyful lives through better health. Operating nearly 9,000 retail locations across America, Puerto Rico and the U.S. Virgin Islands, Walgreens is proud to be a neighborhood health destination serving nearly 10 million customers each day. Walgreens pharmacists play a critical role in the U.S. healthcare system by providing a wide range of pharmacy and healthcare services, including those that drive equitable access to care for the nation’s medically underserved populations. To best meet the needs of customers and patients, Walgreens offers a true omnichannel experience, with fully integrated physical and digital platforms supported by the latest technology to deliver high quality products and services in communities nationwide.

The actual salary an employee can expect to receive, plus bonus pursuant to the terms of any bonus plan if applicable, will depend on experience, seniority, geographic location, and other factors permitted by law. To review benefits, please visit
"An Equal Opportunity Employer, including disability/veterans".

Basic Qualifications

  • Bachelor's degree and at least 4 years of experience in Patient recruitment and retention, clinical research and project management experience OR High School/GED and at least 7 years of experience in Patient recruitment and retention, clinical research and project management experience.
  • Bachelor’s degree in Life Sciences, Marketing or related field and at least 4 years of experience working in patient recruitment and retention.
  • Experience leading patient recruitment and retention strategies while collaborating with others to deliver results to meet timeline, metrics and budget.
  • Previous experience in the successful recruitment of racially and ethnically diverse patients into clinical studies
  • Knowledge of the use of RWE for patient cohort definitions.
  • Knowledge of outreach campaign management systems and technology enabled solutions (EMR/Health Record Experience, Hybrid trials) with respect to use in patient recruitment.
  • High degree of knowledge of clinical trials, and experience with applicable clinical research regulatory requirements (ie. GCP and ICH guidelines).
  • Documented success in utilizing a results oriented approach to delivery.
  • Knowledge of project finances including experience managing to contractual obligations and implications.
  • Directing resources needed to complete tasks, set objectives, and provide clear direction to other team members.
  • At least 2 years of experience contributing to financial decisions in the workplace.
  • At least 2 years of direct leadership, indirect leadership and/or cross functional team leadership.
  • Willing to travel up to/at least 15% of the time for business purposes (within state and out of state).

Preferred Qualifications

  • At least 6 years of patient recruitment and retention experience within a biopharmaceutical company, CRO, patient recruitment vendor or similar organization.


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