Regional Administrative Assistant

Job Summary :

Performs various administrative duties in an efficient manner to support regional office staff. Assists in the development of new business opportunities by establishing relationships with potential customers and transitioning the business opportunity to the appropriate Region Representative. Coordinates and controls the activities, plans, and programs of the designated areas of responsibility. Models and delivers a distinctive and delightful customer experience.

Job Responsibilities :

Customer Experience

• Models and shares customer service best practices with all area and district staff to deliver a distinctive and delightful customer experience, including interpersonal habits (e.g., greeting, eye contact, courtesy, etc.) and Walgreens service traits (e.g., offering help proactively, identifying needs, servicing until satisfied, etc.).

Operations

• Makes an initial point of contact by making cold calls with hospitals, healthcare systems, employers or other opportunities identified by the Regional Vice President. Sets up appointments, sends marketing materials to prospective clients, executive bio and other materials to media outlets, and answers preliminary questions that allow the Regional Vice President or Regional Healthcare Director to further develop business opportunities and relationships.
• Proactively manages correspondence between internal and external customer/client groups and ensures the quality of response. Follows up with Director’s Pharmacy & Retail Operations and Healthcare Supervisors to encourage them to meet deadlines set by the Regional Vice President.
• Researches external influences on market business opportunities including current and future impact points such as research on market share, growth, or media reports.
• Plans and prepares materials for regional leadership meetings, Pulse meetings and provides follow up with meeting minutes and established next steps. Leverages all appropriate resources to proactively solve problems.
• Screens telephone calls, redirects to individuals who can quickly and efficiently respond when needed, and takes messages as necessary.
• Screens correspondence, prioritizes mail, and drafts responses as appropriate. Refers more complex issues and/or urgent matters to the appropriate individual, gathers any additional information needed to respond.
• Schedules, prioritizes and creates meeting agendas and appointments in support of the Regional Vice President.
• Maintains calendar and issues reminders and monitors appointments to assure the office operates efficiently and optimize RVP time.
• Coordinates events by ensuring that the appropriate software, equipment, meeting space, and other items (pre-meeting documentation, food, supplies, etc.) are available.
• Makes necessary travel arrangements, including ground transportation and hotel accommodations. Prepares travel itineraries for supervisor and direct reports. Handles travel expense reporting for regional staff.
• Processes expense reports and monitors incoming invoices and donation requests.
• Coordinates project based work and overall market outreach programs.
• Responds to most escalated customer complaints.
• Handles confidential and/or sensitive information with discretion.
• Mentors Area Administrative Assistants.
• Complies with all company policies and procedures; maintains respectful relationships with coworkers.
• Performs general office duties and completes special assignments and other tasks as assigned.

Training & Personal Development

• Attends and completes training as requested by Regional Vice President.
• Seeks self-development by monitoring one’s performance, setting high personal standards, seeking best practices, learning from others, and improving one’s job performance

Communications

• Serves as a liaison between the stores, the regional office and the corporate office, as well as other Walgreen family of companies and external business relationships.
• Reports disciplinary issues and customer complaints to management.

About Walgreens Boots Alliance

Walgreens (www.walgreens.com) is included in the U.S. Retail Pharmacy and U.S. Healthcare segments of Walgreens Boots Alliance, Inc. (Nasdaq: WBA), an integrated healthcare, pharmacy and retail leader with a 170-year heritage of caring for communities. WBA’s purpose is to create more joyful lives through better health. Operating nearly 9,000 retail locations across America, Puerto Rico and the U.S. Virgin Islands, Walgreens is proud to be a neighborhood health destination serving nearly 10 million customers each day. Walgreens pharmacists play a critical role in the U.S. healthcare system by providing a wide range of pharmacy and healthcare services, including those that drive equitable access to care for the nation’s medically underserved populations. To best meet the needs of customers and patients, Walgreens offers a true omnichannel experience, with fully integrated physical and digital platforms supported by the latest technology to deliver high-quality products and services in communities nationwide.
The actual salary an employee can expect to receive, plus bonus pursuant to the terms of any bonus plan if applicable, will depend on experience, seniority, geographic location, and other factors permitted by law. To review benefits, please visit jobs.walgreens.com/benefits.
"An Equal Opportunity Employer, including disability/veterans".