Cashier scanning a customer's rewards card

Trabajar con gente increíble y con un propósito.

Customer Service Associate

Address: 465 CAMBRIDGE ST,ALLSTON,MA,02134-02019-11797-S

ID de la oferta 1501551BR

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Walgreens es un gran lugar para estar. ¿Por qué? Porque el trabajo que hace marca la diferencia en toda su comunidad, ayudando a los clientes con todo lo esencial que necesitan. Y no se detiene allí. Su carrera recibe un impulso con nuevas oportunidades para aprender y crecer todos los días, desde los pasillos de nuestra tienda y las cajas registradoras hasta la comercialización y el trabajo de exhibición. Entonces, cuando se une a nuestra familia, puede impactar la vida de sus clientes y su futuro.

Turnos: Jornada completa y media jornada, Fines de semana, Días, Noches
Nivel de trabajo: nivel de entrada
Viajes: Ninguno
Salario: Por hora

Perfil

¿Qué hace a un gran asociado de servicio al cliente en Walgreens? Siempre estamos buscando ese algo especial, esas cualidades que diferencian a un miembro del equipo de Walgreens del resto. Echa un vistazo y mira cómo te emparejas.

Comunicador
Confiable
Eficiente
Servicial
Responsable
Multitarea

Nuestros Representantes de Servicio al Cliente son los que están en primera línea; saben cuáles son los deseos y necesidades de nuestros clientes.
Trini, gerente de tienda

Customer Service Associate

ID de la oferta 1501551BR

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Models and delivers a distinctive and delightful customer experience.
Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout service.

Customer Experience

Engages customers and patients by greeting them and offering assistance with products and services. Resolves customer issues and answers questions to ensure a positive customer experience.
Models and shares customer service best practices with all team members to deliver a distinctive and delightful customer experience, including interpersonal habits (e.g., greeting, eye contact, courtesy, etc.) and Walgreens service traits (e.g., offering help proactively, identifying needs, servicing until satisfied, etc.).

Operations

Provides customers with courteous, friendly, fast, and efficient service.
Recommends items for sale to customer and recommends trade-up and/or companion items.
Registers customer purchases on assigned cash register, collects cash and distributes change as requested; processes voids, returns, rain checks, refunds, and exchanges as needed.
Keeps counters and shelves clean and well merchandised, takes inventory, and maintains records. Checks in and prices merchandise as required or as directed by store manager or communicated by the shift leader.
Implements Company asset protection procedures to identify and minimize profit loss.
Ensures compliance with state and local laws regarding regulated products (e.g., alcoholic beverages and tobacco products).
Constructs and maintains displays, including promotional, seasonal, super structures, and sale merchandise. Completes resets and revisions as directed.
Assists with separation of food items (e.g., raw foods from pre-cooked) and product placement as specified by policies/procedures (e.g., raw and frozen meats on bottom shelves). For consumable items, assists in stock rotation, using the first in, first out method and restock outs.
Has working knowledge of store systems and store equipment.
Provides customer service in the photo area, including digital passport photo service, poster print and creative machine, suggestive sell of promotional photo products.
Assumes web pick-up responsibilities (monitors orders in Picture Care Plus, fills orders (pick items), delivers orders to customers as they arrive at store).
Assists with exterior and interior maintenance by ensuring clean, neat, orderly store condition and appearance.
Complies with all company policies and procedures; maintains respectful relationships with coworkers.
Completes special assignments and other tasks as assigned.

Training & Personal Development

Attends training and completes PPLs requested by Manager or assigned by corporate.

Basic Qualifications

Must be fluent in reading, writing, and speaking English. (Except in Puerto Rico)
Requires willingness to work flexible schedule, including evenings and weekend hours

Preferred Qualifications

Prefer six months of experience in a retail environment.
Prefer to have prior work experience with Walgreens.
Prefer to be fluent in reading, writing, and speaking English. (Except in Puerto Rico)
Requires willingness to work flexible schedule, including evenings and weekend hours.

We will consider employment of qualified applicants with arrest and conviction records.

An Equal Opportunity Employer, including disability/veterans.

The actual compensation that you will be offered will depend on a variety of factors including geography, skills and abilities, education, experience and other relevant factors. This role will remain open until filled. To review benefits, please click here jobs.walgreens.com/benefits. If you are applying on a job board or unable to click on the link, please copy and paste this URL into your browser jobs.walgreens.com/benefits

Salary Range $15 - $17.5 / Hourly

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Beneficios

Salud, dental y de la vista*
Toma de fuerza
Descuento para empleados
Programas 401(k), participación en las ganancias y compra de acciones para empleados
Horario flexible
Programas de entrenamiento