Retail Employees with Disabilities Initiative (REDI)
The Retail Employees with Disabilities Initiative (REDI) program is designed to provide participants with the opportunity to build valuable retail skills through hands-on, on-the-job training. As part of the REDI program, candidates will learn the skills needed to succeed in the Customer Service Associate role.
At the conclusion of training, store managers complete a standard evaluation and provide feedback. Candidates who receive a store manager’s recommendation may be considered for hire as a Customer Service Associate and may bypass the traditional application process by applying through an expedited pathway.
REDI program overview
As part of the REDI program, candidates can expect:
- A flexible training schedule (4-6 weeks part time)
- To work with a supported employment professional to build on-the-job retail skills by learning the job functions of the customer service associate role
- An evaluation of demonstrated skills and core competencies
The REDI program is a voluntary training experience. It is an unpaid externship. Completion of the REDI program does not guarantee employment.
Who is a good fit for REDI?
REDI may be a good fit for individuals who:
- Are 16 years of age and older
- Receive supported employment services
- Are interested in building retail skills and learning the responsibilities of the customer service associate role
Customer service associate role
Through the REDI program, you will have the opportunity develop the following customer service associate skills:
- Stocking shelves
- Facing the store
- Warehouse truck day tasks
- Merchandising
- Mylars and signs
- Using the cash register in training mode
- In-store pickup
- Cleaning
Program partnerships and support
Walgreens works closely with community organizations, vocational rehabilitation agencies and schools to train and develop candidates within local communities. As part of this collaboration, local supported employment service providers supply a job coach to lead each session and support candidates throughout the training experience.
Becoming a REDI partner
Walgreens is currently accepting new community partners for the REDI program. Organizations interested in partnering must complete an intake form to be considered.
Our inclusive talent team will review submissions and follow up with next steps to get started.
FAQs
Who is eligible to participate in the REDI training program?
Individuals 16+ years of age and receiving supported employment services are eligible to participate in the program.
Which Walgreens stores can host REDI?
Our non-union, full front-end stores can host REDI when business needs allow.
Is a job coach required?
Yes, the REDI partner organization must provide a job coach to lead and support the REDI session in the participating store.