Call Center

You’ll find our call center teams in four facilities and thousands of work-from-home offices across the country. We depend on all of our customer care specialists, pharmacists and pharmacy technicians to deliver the kind of help and support that our customers and retail partners expect from the name in health, happiness and wellness. No matter where you choose to work, your voice will carry far beyond the call, impacting lives in communities everywhere.

Call center and work-from-home roles

Customer care specialist jobs

Help customers and patients with orders, troubleshooting, appointments and more.

Pharmacy technician jobs

Support patients and retail partners with prescription status updates and order processing.

Pharmacist jobs

Guide patients in their care, process prescriptions and answer questions from our retail partners.

I enjoy helping people and am disabled, so this work-from-home call center position is truly a perfect fit. Since I’m not able to drive, this position provides me an opportunity to work and feel great about myself. Plus, management and human resources are caring and provide everything you need to be successful. I love knowing I'm making a difference with our customers and providing great customer service.
Carmen R., Work at Home Specialist, Call Center

Working here for over 5 years has given me the opportunity to grow professionally, develop my skills and share my knowledge. Now that I’m a function lead, I can pass along that knowledge to my teammates and develop their skills. I love being able to make people happy by helping them and providing the best customer service experience at Walgreens, both internally and externally.
Grace T., Function Lead

When I was looking for work 17 years ago, I was trying to find decent pay, flexible hours, training beyond my current skill set and opportunities for advancement. Walgreens was a trusted name that I recognized, and they provided me with the possibility to become a certified pharmacy technician. I started with the company in an entry-level position and quickly advanced my career with many promotion opportunities.
Karlene W., Group Supervisor