Manager- Retail Digital Business Enablement

Address: 433 W VAN BUREN STREET,CHICAGO,IL,60607-00433-04579-2

Job ID 1095683BR

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Job Summary:

The Manager, Retail Digital Business Enablement collaborates cross functionally to solve complex problems, identify new opportunities and serves as a change champion. Responsible to deliver improved omni-channel engagement and satisfaction through digital retail commerce platform that results in greater customer conversion, lifetime value and satisfaction to improve commercial outcomes. Responsible for executing upon a prioritized development roadmap, while optimizing existing digital retail commerce platform experiences with a focus on . Serves as a subject matter expert of your area, as well as understanding how your area plays into the greater platform picture.

Job Responsibilities:

Partners cross-functionally to translate and define business needs for area of responsibility. Helps develop an actionable roadmap with a strong financial and business discipline to prioritize within the broader portfolio and meet business goals.
Shares complex information related to areas of expertise by meeting others at their level. Interacts with senior management to keep abreast of objectives. Interacts with direct reports and peers in management / customers / vendors to interpret information and improve cross-functional processes and programs. Builds and enhances key internal and external contacts
Partners with Sr Manager in defining the strategy for your area of focus and counsels key stakeholders on areas of expertise.
Ability to manage, mentor and develop team members. Ensures ongoing training of direct reports where applicable. Builds and maintains employee morale and motivation. Fosters a diverse and inclusive workplace.
Analyzes performance drivers, proactively provides actionable recommendations, and then contributes to identifying solutions for mitigation and/or optimization to achieve overall business goals.
Continuously drives process improvements and requirements with the use of platforms and data to maximize efficiencies and results. Proactively identifies and resolves issues that may impair the team's ability to meet strategic, financial, and technical goals.
Reviews and/or participates in creating Key Design Decisions and provide a recommendation for leadership to provide feedback on. Identify areas of risk and partner with Sr Manager on mitigations.
Continually assesses the competitive landscape and emerging industry trends. Evaluates 3rd party tools/services and keeps abreast of new and upcoming technology that supports the platform. Serves as a main point of contact for tools/service vendors of the supported platform.
Review and build value stream mapping/analysis, identify areas of opportunity for improvement, help troubleshoot incidents, and find strategic alignment amongst other projects and/or champion new capabilities.
Summarize and recommend findings to Senior manager for prioritization.
Make recommendations to leadership to build people capabilities by Identification of the needed skills, mindset, and behaviors to drive successful capability building and results required for supported platform.
Responsible to ensure the right stakeholders are engaged that can advocate for our customers end to end process.
Responsible to ensure the right stakeholders are engaged that can advocate for internal team members’ end to end process.
Responsible as a change champion to motivate people around the change for the supported platform.
Accountable to be the customer and team member end to end process advocate in the requirement building sessions.
Reviews and provides feedback on Business Requirements and Function Requirements for the supported platform.

An Equal Opportunity Employer, including disability/veterans

Walgreens (www.walgreens.com) is included in the Retail Pharmacy USA Division of Walgreens Boots Alliance, Inc. (Nasdaq: WBA), a global leader in retail pharmacy. As America’s most loved pharmacy, health and beauty company, Walgreens purpose is to champion the health and wellbeing of every community in America. Operating more than 9,000 retail locations across America, Puerto Rico and the U.S. Virgin Islands, Walgreens is proud to be a neighborhood health destination serving approximately 8 million customers each day. Walgreens pharmacists play a critical role in the U.S. healthcare system by providing a wide range of pharmacy and healthcare services. To best meet the needs of customers and patients, Walgreens offers a true omnichannel experience, with platforms bringing together physical and digital, supported by the latest technology to deliver high-quality products and services in local communities nationwide.

Basic Qualifications

Bachelor’s degree and at least 2 years of experience in product management, merchandising, ecommerce, pricing, consumer packaged goods, insights, inventory, category management and/or business analysis OR a High School/GED and at least 5 years of experience product management, merchandising, ecommerce, pricing, consumer packaged goods, insights, inventory, category management and/or business analysis
Experience establishing & maintaining relationships with individuals at all levels of the organization.
Experience identifying operational issues and recommending and implementing solutions to resolve problems.
Experience working in the digital space.
Strong written and verbal communication skills.
At least 1 year of experience of direct leadership, indirect leadership and/or cross-functional team leadership.
Willing to travel up to/at least 10% of the time for business purposes (within state and out of state).

Preferred Qualifications

Master’s degree or MBA
Experience developing strategic initiatives which align with business goals and budget
Experience partnering on development and delivery one of the following components of a digital retail commerce platform: Product search and discovery (Internal and organic), Product item management(PIM), Digital product catalog experience management, Digital fulfillment customer experience management, Digital commerce customer experience management or Experience developing omni-channel customer and/or team member experiences
Experience or certification in project management
Experience working with one or more of the following: Elastic, Algolia, Drupal, Adobe Experience Manager, Stibo, Adobe analytics, Google analytics, Oracle SQL, Teradata SQL, PowerBI

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