We are looking for an experienced IT Analyst III responsible for improving and maintaining reporting capabilities of our Pharmacy domains and products hosted on our cloud environment. Analyst will support Pharmacy Healthcare Technology Run Operations, Product Engineering and Business teams in development and reporting of critical SLAs and KPIs. Analyzing the current platform and creating reports and dashboards for complex cloud computing environments. Experience analyzing and reporting data in order to perform impact analysis, assess technical challenges, trends, or exceptions to drive improvement of results and find solutions in achieving required business outcomes. Ensure process flows, standards, roles and responsibilities, and SLA/KPI metrics supporting the reports are consistent across the ITSM Processes.
Develops and executes operational activities that impact important components / processes of the specified IT work function, and may include responsibilities in the area of Security, Planning and Analysis, Strategy or Operations, such as:
Developing and executing assigned high profile plans/programs to enhance/maximize consumer awareness, market share and support specified initiatives.
Interpreting results and analyzing trends.
Reviewing alignment of functional area strategies with assumed outcomes.
Monitoring strategies of functional area and recommending / implementing adjustments.
Contributing in planning and implementing a broad range of activities to meet objectives.
Developing tactical plans.
Preparing related program budgets.
Participating in development of programs that establish and enhance standards.
Identifying and establishing relationships with internal/external partners.
Performs as subject matter advisor to functional area and may become actively involved, as required, to meet schedules and resolve problems highly complex in nature.
Develops and enhances processes to support established standards. May design specifications of assigned projects and may lead in implementation.
Ensures that defects in assigned projects or programs are tracked, summarized and presented to management.
Anticipates and prevents problems and roadblocks before they occur.
Shares information cross-functionally to improve workflow processes. Interacts with internal and external peers and management to share highly complex information related to areas of expertise and/or to gain acceptance of new or enhanced business solutions.
Participates in the development of business approaches and new or enhanced processes.
Provides subject matter expertise to less experienced team members. May participate in teaching and training members of the work team.
An Equal Opportunity Employer, including disability/veterans About Walgreens Boots Alliance
Walgreens Boots Alliance (Nasdaq: WBA) is a global leader in retail pharmacy, impacting millions of lives every day through dispensing medicines, and providing accessible, high-quality care. With more than 170 years of trusted healthcare heritage and innovation in community pharmacy, the company is meeting customers’ and patients’ needs through its convenient retail locations, digital platforms and health and beauty products.
Including equity method investments, WBA has a presence in more than 25 countries, employs more than 450,000 people and has more than 21,000 stores.
WBA’s purpose is to help people across the world lead healthier and happier lives. The company is proud of its contributions to healthy communities, a healthy planet, an inclusive workplace and a sustainable marketplace. WBA is a participant of the United Nations Global Compact and adheres to its principles-based approach to responsible business.
WBA is included in FORTUNE’s 2021 list of the World’s Most Admired Companies*. This is the 28th consecutive year that WBA or its predecessor company, Walgreen Co., has been named to the list.
More company information is available at www.walgreensbootsalliance.com.
Bachelor's degree and at least 2 years of experience in IT. Finance, Strategy, Analytics, and/or Operations OR High school / GED and at least 5 years of experience in Finance, IT, Strategy, Analytics, and/or Operations
Experience establishing & maintaining relationships with individuals at all levels of the organization, in the business community & with vendors.
Experience using time management skills such as prioritizing/organizing and tracking details and meeting deadlines of multiple projects with varying completion dates.
Experience analyzing and reporting data in order to identify issues, trends, or exceptions to drive improvement of results and find solutions.
Experience identifying operational issues and recommending and implementing strategies to resolve problems.
Experience with project management (for example: planning, organizing, and managing resources to bring about the successful completion of specific project goals and objectives).
Willing to travel up to 10% of the time for business purposes (within state and out of state).
Bachelor's degree and at least 3 years of experience in IT. Finance, Strategy, Analytics, and/or Operations OR High school / GED and at least 7 years of experience in Finance, IT, Strategy, Analytics, and/or Operations
Master’s Degree or MBA
2-3 years knowledge and experience of cloud technologies, skills required to understand cloud MS Azure platform
Knowledge and experience with DevOps tools (e.g., Azure Boards, ServiceNow, JIRA, Remedy), and MS AZURE based monitoring tools.
Experience in ITIL, Agile methodologies and knowledge of SAFe framework.
2+ years of experience with PowerBI or other reporting and dashboard tools.
2+ years’ experience in ITSM/ITIL (Required): service request management, change management, problem management, incident management, release management or service configuration management.
Strong computer literacy skills, especially an understanding of Excel, Microsoft Office, PowerPoint, SharePoint, Visio, MS Teams
Experience in software engineering, site reliability engineering (SRE) model and DevOps paradigms.
Knowledge of Software as Service (SaaS), Platform as Service (PaaS), Infrastructure as Service (IaaS)
An employee in this position can expect a salary between $71,175 and $154,632 plus bonus pursuant to the terms of any bonus plan, if applicable, will depend on experience, seniority, geographic locations, and other factors permitted by law. To review benefits, please click here jobs.walgreens.com/benefits.