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HERO Emerging Store Manager (Military & Veterans)

Address: 15025 N THOMPSON PEAK PKWY,SCOTTSDALE,AZ,85260-02863-04507-S

ID de la oferta 1058092BR

Cuando se une a nuestro programa HERO en Walgreens como líder de turno, es parte de un equipo que siempre pone su corazón y alma en hacer las cosas de la manera correcta. Estamos invirtiendo en nuestros vecindarios, nuestros clientes y, por supuesto, nuestros veteranos. El programa HERO se creó para aprovechar sus habilidades y experiencias y ayudarlo a hacer la transición a una dinamo de administración minorista. Nuestra misión es ayudar a las personas a vivir una vida más saludable y feliz, y usted podría ser una gran parte de esos planes. Entonces, si está listo para liderar el camino, tenemos las herramientas y el soporte para respaldarlo.

  • Turnos: Jornada completa y jornada parcial

  • Nivel de trabajo: Liderazgo de nivel de entrada

  • Viajes: Ninguno

  • Salario: Por hora


¿Qué hace a un gran candidato para nuestro programa HERO? Siempre estamos buscando ese algo especial, esas cualidades que diferencian a un miembro del equipo de Walgreens del resto. Echa un vistazo y mira cómo te emparejas.

  • De emprendedor
  • Liderazgo
  • Solucionador de problemas
  • Pensamiento rápido
  • Pensamiento rápido
  • Jugador de equipo

Trayectoria profesional

Unirse a nuestro programa HERO como líder de turno o gerente de tienda emergente es solo el comienzo. Con mucha capacitación, desarrollo profesional y experiencia práctica, su camino para convertirse en gerente de tienda está justo frente a usted.

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Explore career paths
Darnell's Headshot

Cuando me enteré del programa HERO, sentí que cumplía con todos los requisitos y tenía la experiencia y los conocimientos necesarios para tener éxito en Walgreens. Siempre me ha gustado trabajar con personas y aprender nuevas habilidades. Sé que todos mis años de trabajo sumados a mi experiencia en las Fuerzas Armadas me han preparado para ser excepcionalmente exitoso, mientras disfruto de lo que más me gusta.

Darnell S., ASM-T Army, E6-Sargento de Estado Mayor

HERO Emerging Store Manager (Military & Veterans)

ID de la oferta 1058092BR


HERO Program Summary

The Walgreens HERO Program keeps our nation’s heroes in mind – with an opportunity for veterans to transition their leadership experience into the civilian world. Through this program, participants start on a path to store management, while pursuing a bachelor’s degree through Southern New Hampshire University (or other schools), all to help you achieve your long-term career goals.

Job Description

Supervises customer service associates and designated hitters. Responsible for managing front end of the store and making recommendations on the overall operations of the Pharmacy and Retail Store.

Supports Store Manager with the overall operation of the store to achieve company deliverables; Works alternate schedule with the Store Manager with minimal overlap; Assumes responsibilities of all store activities in the absence of the Store Manager. Ensures proper merchandising, protection of store assets, and improves store sales and profitability.

Leads and manages store team members, including recruitment, hiring, performance management, and discipline of direct reports to ensure teams are engaged and performing their responsibilities to achieve company deliverables.

Customer Experience
  • Engages customers and patients by greeting them and offering assistance with products and services. Resolves customer complaints in a timely manner and answers questions to ensure a positive customer experience. Models and shares customer service best practices.
  • Monitors customer service, provides coaching, training, and develops plans for improvements in both the front-end and pharmacy. Empowers team members to find the most impactful resolution for customers; seeks solutions that exceed customer expectations and builds loyalty.
  • Accountable for improving on overall customer service metrics.
  • Supervises the operation of the store and team members, including assigning daily activities, delegating tasks to team members, opening/closing/changing shifts, approving time records, time off and managing other scheduling conflicts to ensure proper team member coverage.
  • Collaborates with external partners to drive the future of their Walgreen store. Identifies ways to support external partnerships and services as a resource for Pharmacy Operations Manager in seeking community outreach opportunities.
  • Supports Store Manager in leveraging data, analysis, and team member input to make fact-based decisions, follow-up, and monitor impact.
  • Supervises the control of the store cash management including but not limited to register counts, withdraws from bank, armored car pickups, safe deposits, change orders and oversees all aspects of bookkeeping.
  • Supervises front end and pharmacy inventory, completing resets/revisions and price changes; analyzes front end and pharmacy inventory trends to create corrective action plans; trains/coaches team members to follow inventory standard operating procedures.
  • Ensures execution of operational feedback from the Store Manager and District Manager through delegation and supervision of team members.
  • Ensures that store interior and exterior are clean and presentable; manages repair and maintenance; responds to emergencies.
  • Ensures team members have a working knowledge of all computer and technology systems and software.
  • Provides for the safety and well-being of team members; effectively utilizes the Security Operations Center.
  • Complies with all company policies and procedures, manages operations of assigned location including strict compliance with any and all applicable laws and regulations, including sale of alcohol, tobacco, fresh food, and pharmacy products.
  • Completes special assignments and other tasks as assigned.

Full Store Operation Business Performance Management
  • Independently analyzes financial and performance data; creates action plans to support achievement of business deliverables.
  • Uses operating statements, key performance indicators, and other relevant tools to engage the team; drive solutions and actions for store improvement. Collaborates with Store Manager to identify sales opportunities, gain insights, to ensure growth and performance of the store through new initiaves as direted by the Support Center.
  • Supports Pharmacy during busy periods, including serving as a pharmacy technician, when necessary.
People & Performance Management
  • Primarily responsible for leading and training team members; provides training, mentoring, coaching, and support to enable team members’ career development. Responsible for team member discipline, coaching meetings, and makes recommendation regarding team member performance management, including discipline and termination when appropriate.
  • Manages team member performance by assigning responsibilities, developing performance plans, setting goals and expectations, observing performance, providing feedback and giving recognition to enhance effectiveness of individual team members and overall team.
  • Acquires and retains talent, builds pipelines to keep store properly staffed, and ensures a diverse pipeline of future leaders. Anticipates short and long-term staffing needs, develops talent plan, manages candidate pool, participates in the interview process and makes hiring decisions.
  • Ensures proper procedures are followed for selection, recruitment, record retention, and training as required by Company policy and local, state and federal laws.
  • Establishes a culture of accountability through clear expectations and performance management, Performance Improvement Plans, and constructive discipline.
Training & Personal Development
  • Successfully completes Store Manager learning and development program. Completes all required learning and development courses, certification, and any training assigned by Store Manager, District Manager and company leaders.
  • Monitors own performance, seeks continuous feedback from leader and team members, and commits to self-development; has an Individual Development Plan in place.
  • Obtains and maintains valid pharmacy technician license as required by state.
  • Communicates regularly with team members through one-on-one discussions, group meetings to ensure communication is open between leaders and team members. Actively responds to team member questions or concerns.
Assists Store Manager in planning and communicating the company and store strategy.

Basic Qualifications

  • Bachelor’s degree with a solid academic record, all majors welcome OR satisfactorily completed a Walgreens Community Internship Program OR High School Diploma/GED and two years of experience in a supervisory position (does not require experience with direct reports).
  • Demonstrated leadership abilities that include professional business ethics, self-motivation, and strong communication skills and strong business acumen.
  • Completion of Store Manager training program (LEAP) or willingness to complete Walgreens Leadership Essentials training (for individuals placed in ESM role on or after June 1, 2021) within 12 weeks of ESM start date.
  • Must be fluent in reading, writing, and speaking English (except in Puerto Rico)
  • Willingness to work flexible schedule including extended days, evenings, and weekend hours.
  • Willingness to accept promotion into a Store Manager position, if promotion is offered, which could require relocation to a different store location.
  • Ability to transfer to other Walgreens retail assets located within the same hiring Area.
  • At least 6 months military experience.

Preferred Qualifications

  • Bachelor’s Degree .
  • Internal candidates: Management experience, including supervising others, managing, and assigning work. Experience across both front-end and pharmacy.
  • External candidates: Business majors. Prior retail or food industry experience.
The following information is applicable for San Francisco, CA applicants: Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

An Equal Opportunity Employer, including disability/veterans.

To see the salary range for this position please click here: Pay Transparency Emerging Store Manager


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Aprender y crecer es una gran parte de nuestra cultura. Por eso nos encanta cuando nuestra gente quiere explorar nuevas posibilidades.


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