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Registered Group Supervisor Centralized Services

Address: 2225 S PRICE RD,CHANDLER,AZ,85286-07201-21147-S

Job ID 1405409BR
Job Summary

Responsible for the day-to-day function of the team at a Centralized Services facility. In charge of training, coaching and providing feedback and recognition to team members and keeps management informed of issues. Supervises departmental work activities, staffing, and scheduling to achieve business objectives. Maintains and improves performance of department through building team member morale, motivating team members, and using constructive coaching/discipline policies of the organization.

Job Responsibilities
  • Responsible for ensuring compliance with federal, state, and local pharmacy laws, as well as company and facility policies. Oversees necessary security protocols to ensure protection of patient privacy in line with the company’s HIPAA guidelines. Responsible for maintaining all records and following the laws and regulations regarding the pharmacy practice. Reviews pharmacist licensure and pharmacy technician registration status and renewals.
  • Serves as the Pharmacist in Charge (PIC) as required by facility. Maintains Pharmacy Standard Operating Procedures in accordance with state and federal laws and regulations governing the practice of pharmacy.
  • Responsible for leadership duties such as conducting one-on-one and/or team meetings, time and attendance tracking, providing feedback to employees, employee scheduling, writing and delivering performance reviews, counseling, interviewing, developing employees, and performance improvement plans.
  • Responsible for managing daily operations of designated team and the supervision of team members. Ensures processing of work orders and adherence with established quality and deadline requirements.
  • Maintains records of customer interactions, records details, complaints, comments, and action taken. Contacts customers to respond to inquiries or to notify them of investigation results and planned adjustments. Resolves escalated issues.
  • Responsible for facilitating continuous improvement to reach team goals. Looks for ways to improve current processes with enhancements and ideas. Identifies areas where additional development is required and makes recommendations to management on how to achieve necessary results.
  • Completes continuing education credits towards pharmacy licensure to maintain current status.
  • Acts as an agent of the company by projecting a positive attitude, enthusiasm, team spirit and integrity in order to motivate the team, creating a positive work environment, and reaching and exceeding department goals.
About Walgreens and WBA

Walgreens ( is included in the U.S. Retail Pharmacy and U.S. Healthcare segments of Walgreens Boots Alliance, Inc. (Nasdaq: WBA), an integrated healthcare, pharmacy and retail leader with a 170-year heritage of caring for communities. WBA’s purpose is to create more joyful lives through better health. Operating nearly 9,000 retail locations across America, Puerto Rico and the U.S. Virgin Islands, Walgreens is proud to be a neighborhood health destination serving nearly 10 million customers each day. Walgreens pharmacists play a critical role in the U.S. healthcare system by providing a wide range of pharmacy and healthcare services, including those that drive equitable access to care for the nation’s medically underserved populations. To best meet the needs of customers and patients, Walgreens offers a true omnichannel experience, with fully integrated physical and digital platforms supported by the latest technology to deliver high-quality products and services in communities nationwide.
The actual salary an employee can expect to receive, plus bonus pursuant to the terms of any bonus plan if applicable, will depend on experience, seniority, geographic location, and other factors permitted by law. To review benefits, please visit
"An Equal Opportunity Employer, including disability/veterans".

Basic Qualifications

  • Registered Pharmacist with at least 1 year of experience as a pharmacist.
  • Current pharmacist licensure in multiple states as required by Centralized Services or willing and able to obtain licensure in multiple states within six months of position start date in order to service as PIC for facility licensing across multiple states.
  • Experience with analyzing and reporting data in order to identify issues, trends, or exceptions to drive improvement of results and find solutions.
  • Experience establishing and maintaining relationships with individuals at all levels of the organization, in the business community and with vendors.
  • Experience prioritizing, performing, and making decisions while maintaining composure under pressure.
  • Experience in coaching, mentoring, empowering, training staff and fostering a team environment.
  • Basic level skill in Microsoft Word (for example: opening a document, cutting, pasting and aligning text, selecting font type and size, changing margins and column width, sorting, inserting bullets, pictures and dates, using find and replace, undo, spell check, track changes, review pane and/or print functions).
  • Basic level skill in Microsoft Excel (for example: opening a workbook, inserting a row, selecting font style and size, formatting cells as currency, using copy, paste and save functions, aligning text, selecting cells, renaming a worksheet, inserting a column, selecting a chart style, inserting a worksheet).
  • Willing to work various hours, any shift, including evenings and weekends as needed.
  • Willing to travel up to 10% of the time for business purposes (within state and out of state).

Preferred Qualifications

  • Supervisory experience.
  • PROMISE, INTERCOM, and PLUS computing systems and related functions.
  • Centralized Services leadership experience.
  • Experience with project management (for example: planning, organizing, and managing resources to bring about the successful completion of specific project goals and objectives).

Salary Range$85410 - $136440 / Salaried


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